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Personally I’ve never liked the idea of NSFL. It just doesn’t feel like it has the eighth connotation, it’s wording feels like it’s meant to be a joke when it’s content is rarely funny. I think just using “Gore” or “Death” would be absolutely better.
It’d be a lot easier to not make a bot at all if that was the case. They aren’t intentionally not trying to help, they’re intentionally spending as few resources as possible on helping while still doing enough to satisfy most customers. It’s shitty but it’s not malicious like you guys are implying.