To add to this and clarify:
While there are ways to remove activation lock, it is either with the method you posted, or by providing Apple with a copy/scan/etc of the original (i.e., the one that matches Apple’s records) purchase receipt, that must also clearly show the device’s serial number.
Did you provide Apple with the receipt you got from Amazon when you purchased them? Or did the original owner provide you a copy of the receipt when they purchased them?
Because before Apple will remove activation lock they would want to see a copy of the second.
Apple doesn’t give a shit about the receipt that shows you purchased second-hand, they only care about the receipt that matches their records of where the device was originally sold.